Frequently Asked Questions – Here to Help! 💖
Got questions? We’ve got answers! If you don’t see your question below, feel free to contact us anytime — we’re happy to help.
Nail Sizing
How do I know my nail size?
You can use one of three methods
- Purchase a sizing kit for the most accurate fit.
- Measure your nails with a soft measuring tape (in millimeters).
- Compare your nails to the sizing guide provided on our website.
What if I order the wrong size?
-Because each set is handmade and custom-made, we cannot accept returns or exchanges due to incorrect sizing. We highly recommend purchasing a sizing kit before ordering.
Can I request custom sizes?
-Yes! If your measurements don't fit our standard sizes, leave your measurements in the personalization box at checkout.
Orders & Shipping
We know waiting for your new press on set is exciting! Here’s everything you need to know about how your order gets from our hands to yours — quickly and safely.
Q: How long will it take to receive my order?
A: Most orders ship within 2-8 business days. Shipping times depend on your location and chosen shipping method, but typically take 2-8 days in the U.S.
Q: Do you offer international shipping?
A: No, at the moment we are only offering shipping within the United States
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a tracking number via email to follow its journey.
Custom Orders
Q: How do I place a custom order?
A: You can reach out through the Contact Page or DM me on Instagram with your design idea.
Q: Is there a deposit fee?
A: Yes — I require a $10-20 deposit per nail set to start your custom design. This deposit goes toward your final payment and secures your order in my schedule. Deposits are non-refundable.
Q: How much do custom orders cost?
A: Pricing depends on the complexity of the design and materials needed.
Q: How long do custom orders take?
A: Custom orders typically take 5–10 business days to create before shipping. I try to get them out as soon as i can. If you need them by a certain date, please let me know in advance!
Q: Can I request changes to an existing design?
A: Yes! Depending on the design, we can often change colors, finishes, charms, or nail shape.
Payments & Returns
We want shopping with us to be easy and worry-free. Here’s the scoop on payment options and our return policy
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Venmo, and Apple Pay for your convenience and security.
Q :Do you accept returns or exchanges?
A: Due to the custom and hygienic nature of our products, we do not accept returns or exchanges. If your order arrives damaged or there is an issue with your order, please contact us within 48 hours of delivery.
Q: What if my package is lost?
A: Once an order has been shipped, we are not responsible for carrier delays or lost packages. However, we'll do our best to help you file a claim with the shipping carrier.
Application & Maintenance
Q: How long do press-on nails last?
- Nail tabs: 1–3 days
- Nail glue: 3+ weeks with proper application and care
Q: How do I apply my nails?
- A: Each order includes application instructions. Proper nail prep is the key to long-lasting wear.
Q: Can I reuse my press-on nails?
- A: Yes! If removed carefully and cleaned properly, your nails can be worn multiple times.
Q: How can I make my nails last longer?
- Prep your nails thoroughly.
- Avoid getting your hands wet for 1–2 hours after application.
- Wear gloves when cleaning.
- Avoid using your nails as tools.
Q: Can I wear press-ons if I work with my hands?
Yes! Using nail glue and proper prep will provide the strongest hold, though longevity may vary depending on your daily activities.